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Frequently Asked Questions - Client

Blukastor has options for everyone. You could ask for a service without a Membership. However, if you want to enjoy free services and other benefits, the best way is to get a Membership. 

The service begins once you are with your Provider either online or in person. You need to give your Provider your PIN, then they will enter the PIN and the service will commence. 

Service ends automatically when the contract time is over. If 15 minutes before the end of the service you decide to continue, remember that only you can finish it later by clicking on "Finish the service".

Share a unique code from "My Coupons" with your friends. In that way you and your friend will receive a coupon once your friend has completed their first service with us. Those coupons cannot be accumulated.    

You can always finish the service any time. But the minimum charge will be for 1 hour or 1 slot of the service you requested if less than 1 hour. 

For a service requested by Day, you have the 1 hour to finish the service and pay that Hour, otherwise you will be charge the full day.

If you think that the service needs more time than initially estimated, 15 minutes before it ends, you will receive a message asking if you want a time extension. If you decide to extend the time, remember that the service will only finish when you click on "Finish the service".

The cost of the service will depend on the service and experience of the provider you are looking for, as well as on the membership plan you choose. We have different memberships that allows you to save for your recurrent services. With our commitment to price transparency, you have information in connection with your service and membership before requesting a service, however, you pay only for what you use.

Once the contracted Service has been “marked” as completed, the contracted amount will automatically be charged to the previously stored Credit Card. 

Each time a Client requests a Job through the Blukastor Platform, the Task-contracted amount will appear as a pending transaction. This will not be an additional charge; it will be a temporary hold used to verify the credit card validity.

The credit card issuer will remove pending transactions within 3-5 business days, and the card will never be charged until the Job is completed. The hold will never actually process but may remain listed as pending after the actual charge is processed. This will depend on the Client’s bank policies. 

Clients should contact their bank for more information about authorization timeframes and policies.

No refunds or Credits will be issued after payment has been processed. However, Blukastor will always seek the Clients satisfaction and will consider either rebooking a Service appointment to correct and/or complete the contracted Task or issuing a Credit to the Client for future service appointments depending on each case and solution. If the Job did not meet customer expectations, Blukastor support team must be contacted at info@blukastor.com in order to thoroughly review the case. Notifications must be sent within 48 hours of Original Booking

If the Service Provider cancels an already assigned Job, the Client will receive a Push Notification advising of such cancellation, so you can request the service again.

The Anything service allows you to request any service that does not require a license. You must specify in detail what you need from your Blukastor and assign the cost per hour that you want to pay to your provider. 

The Clients must determine for themselves whether a Provider is required to be licensed for a specific Task and to ensure the Blukastor is qualified to fulfill it. The Clients should consult their state or local requirements to determine whether certain Tasks are required to be performed by a licensed professional. Please, note that the Blukastors are deemed to be unlicensed unless otherwise is mentioned.

Nevertheless, for new services and suggestions, please send us an email to info@blukastor.com or use the option “Help” in the Blukastor App to Contact us.

The Job Fee quoted is exclusive of taxes. Blukastor LLC is not responsible or liable for any taxes incurred regarding the Service, excluding taxes on Blukastor's income. Customers will be liable for all transaction taxes on the Service(s) provided (other than taxes based on Blukastor's income).

As a Customer, you may cancel your scheduled Service appointments through the Blukastor App at any time. However, subject to the following:

If the Client cancels the appointment

    1. More than 24 hours before a scheduled Task appointment, there is NO cancellation fee
    2. Before a Blukastor Provider is assigned to the Task requested, there is NO cancellation fee.
    3. If the Task is cancelled between 2 and 24 hours before the scheduled Task Appointment, a $5.00 (Virtual Services), $10.00 (In Person Service) and $2.00 (for Free Services) cancellation fee will be charged to the Client, OR 10% of the contracted Service amount (when the Task is requested by day and not by hour).
    4. If the Task is cancelled in less than 2 hours before the scheduled appointment, the cancellation fee charged to the Client will be our minimum charge (1 slot of the service requested), However, you always have five (5) minutes after you booked your Task to cancel without cancellation fee.
    5. No-shows and delays: Arriving late to the agreed appointment is considered a violation of the Terms and user Commitment of Excellence. Arriving more than fifteen (15) minutes late OR failing to be present for the Blukastor Service Provider to carry out the agreed Task will be considered as a “cancellation”, therefore, a our minimum charge (1 slot of the service requested) cancellation fee will be charged to the Client.

Blukastor has a zero-tolerance drug and alcohol policy for all providers. If there is any suspicion that a Blukastor Service Provider is under the influence of drugs or alcohol, the Client must remove himself from any endangered situation, and then contact Blukastor immediately.

Blukastor has a strict "No Weapons" policy. This means that if any Service Provider or Client possess a weapon in plain sight during a Job, regardless of whether possession is legal where they are located, they will be removed from the Blukastor Platform. The presence of a weapon might make another community member distressed, and Blukastor is dedicated to keeping our Service Providers and Clients secure and comfortable. Any possession of a weapon on a Blukastor job must be reported immediately.

A chat to contact us is available to you through our Blukastor App; just look for the help button in your Profile. You can also send us your feedback, comments, questions, and requests for technical support:

By email: info@blukastor.com

By whatsapp: +(1) 786 520 0 520

You will have to choose which coupon to use. If you decide to use the referral coupon, enter the code in "My coupons" before your first purchase.  

It is very simple. At your profile select "My Memberships" and then select "Free Membership" or another one you want. You must make any changes at least one day before the end of the cycle in order to see the change in your membership in the next cycle. You could also uncheck the "Turn of auto renewal" option.  

Frequently Asked Questions - Provider

  1. Be at least 18 years old.
  2. Have good knowledge of the service you will provide.
  3. Complete online or in person orientation to get familiar with the Blukastor Platform and its rules. 
  4. Submit one government-issued photo ID and one profile picture to the Blukastor Platform. 
  5. Sign up with a valid bank account.
  6. Provide consent to Blukastor to conduct background checks as often as required in compliance with applicable laws.
  7. Have a mobile device such as an Android Smartphone or a tablet capable of accessing the Blukastor Platform.

No, we do not charge any membership to provide your services.

In section "Request", you will find all the services we have assigned you. Click to get more information in order to accept the service.

Our system gives services depending on your profile. A partial profile makes you unable to see services in your inbox. Besides, your profile is viewed by clients once you accepted the service. The Client has 5 minutes to cancel if they consider your profile to be lacking.

No gas, tolls, or commuting related expenses will be reimbursed to the Providers before, after or while performing any Task. As a Provider, you are solely responsible for any costs or expenses incurred by you regarding the Task fulfillment, and in NO event shall the Company reimburse, or be required to reimburse you for any tools, materials, costs or expensesused in connection with the Task. You shall furnish and maintain, at your own expense, the tools, equipment, supplies, and other materials used to perform your P2P Service. You, at your sole discretion, shall determine what equipment, supplies, and materials are necessary to perform the Task, and where, when, and at what cost to purchase or maintain any necessary equipment, supplies, tools, and materials.

The service begins once you are with your client either online or in person. That's the time to ask you Client for their PIN, then enter the PIN and the service will start.  

Service ends automatically when the contract time is over. If more time is required, you should ask your Client for a time extension, which you must do 15 minutes before the contract time is over.

The customer can always cancel the service earlier. However, they will still be charged for 1 hour (or 1 slot of the service requested) which is the minimum service time.

As Provider, you could decide which services you would like to provide, and the minimum price per hour. In that way our system will assign you services according to your preferences.  

You could chose to skip the service if you are fully booked. Even though, if you have accepted a service and can not attend, you should check the Cancelation section.

Yes, anytime you do not want to work, you could stop taking services. But take into account that our system rewards Provider´s loyalty. The more services you take with excellent customer rating, the more priority you will have for the allocation of services.

Share your unique code in "My Coupons" with your friends. You and your friend will both receive the credit for your friend's first ordered service.

No, you only can use one coupon at a time, but you could chose which one to use. To use the Referral one, type in the code in "My coupons" before your first service.

Cancelling a Task previously accepted may adversely affect the rating the customer assigns to the Provider; moreover, a cancellation fee may be charged to the Provider, which will be deducted from the Task fee of the subsequent completed Task in case of no available cash in the Blukastor Account. Cancellation fee may be charged based on the following criteria:

If the Provider cancels the appointment

    1. More than 24 hours before a scheduled Task appointment, there is no cancellation fee, but it will affect the assignment of future appointments, as this negatively impacts the client. 
    2. Less than 24 hours before a scheduled Task appointment, a $5.00 cancellation fee will be charged, if you acepted a free services you will be charged $2.00 dollars.
    3. Between 2 hours and 1 Hour before a scheduled Task appointment, a $7.00 cancellation fee will be charged, if you acepted a free services you will be charged $3.00 dollars.
    4. Within an Hour before a scheduled Task appointment, the based rate for the first slot of the service will be charged as a cancellation fee. If you acepted a free services you will be charged $5.00 dollars.
    5. In case of a “Now” Task appointment, you will have five (5) minutes to cancel the appointment. If the Provider cancels after this deadline, the based rate for the first slot of the service will be charged as a cancellation fee. If you acepted a free services you will be charged $5.00 dollars. This action may result in deactivation of the Provider access to the Blukastor Platform.

Recurrent cancellations will be deemed as a violation of the Blukastor Platform User Agreement and user Commitment of Excellence and it may result in a suspension or permanent deactivation of the Provider access to the Blukastor Platform.

Arriving late to the agreed appointment is considered a violation of the Terms and user Commitment of Excellence and may result in a suspension or Permanent deactivation of the Provider access to the Blukastor Platform. Arriving more than fifteen (15) minutes late OR failing to complete the agreed Task will be considered as a “cancellation”, check our Cancellation policy to understand cancelation fees

AS A PROVIDER, PLEASE BE ADVISED THAT YOUR CANCELLATION OF (A) ANY “NOW” APPOINTMENTS, (B) ANY SCHEDULED APPOINTMENTS WITH LESS THAN TWENTY-FOUR (24) HOURS OF NOTICE, OR (C) TWO OR MORE SCHEDULED APPOINTMENTS WITHIN A THIRTY (30)-DAY PERIOD IS A VIOLATION OF THE TERMS OF THIS AGREEMENT AND THE SERVICE AGREEMENT BETWEEN USERS, WHICH MAY RESULT IN THE SUSPENSION OR DEACTIVATION OF YOUR PROVIDER ACCOUNT.

Services rates are standard and fixed by the platform based on Providers experience; however, they are subject to change by the Blukastor Platform as deemed necessary. In some cases, clients may establish the hourly rate they want to pay for the service. 

Nevertheless, the Blukastor / Service Provider may set the desired hourly rate in its provider profile within the Platform. By doing this, the Service Provider will avoid any job assignments where the hourly rate is below the fore set amount.

For new services and suggestions, please send us an email to info@blukastor.com or use the option “Help” in the Blukastor provider App to Contact us.

Users of Blukastor Platform directly hire the services of other Users / Service Providers. 

Service Providers will be paid through our payment-processing partner “Stripe” and will be bound by the Stripe Services Agreement.

 

You will receive your payment weekly on Mondays; however, if you want your money before this day, you can process Instant payment or Standard Payment at any time via Blukastor app. Processing time will depend on your financial institution.

Nearly 6,000 banks in the US support Instant Payouts and in practice ~99% of payouts are available within minutes. Due to differences across banks, the other 1% are usually available within a few hours or the next 1-2 business days.          

Blukastor charges you 1% for each payout with a minimum of 50 cents.

Blukastor does not currently require a minimum payout amount.    

No, Instant Payouts are currently only available to service providers with debit cards issued by U.S. banks.

Due to differences across banks, your funds will not be available for 1-2 business days, depending on your bank.

Blukastor charges you 0.5% for each payout with a minimum of 25 cents. 

The client must provide the necessary supplies (e.g. cleaning supplies, water, garbage bags, etc.) for the hired work, unless otherwise is specified by the Client when placing a Service Appointment. However, providing tools and supplies to facilitate the performance of your service, would both contribute to a better client experience and upgrades the reputation through the ratings in the Blukastor Platform that will increase the assignment of future appointments.

Occasionally, the Client may poorly or unfairly rate a Blukastor Service. (e.g. when a job is rejected by the Provider for considering it dangerous in any way). The Blukastor provider should contact our support team at info@blukastor.comand explain the situation. As facilitator, the Blukastor Platform will evaluate every situation and work to find the most suitable solution. Notifications must be sent within 24 hours of job completion.

If the Client rating represents less than five (5) stars, the Blukastor Platform will reduce the priority to assign services to the Provider. In case the Provider achieves three (3) stars, the Platform reserves the right to cancel the Provider’s access to the Platform. 

Service Providers should always contact the Client through the Blukastor’s Platform using the chat in the Blukastor app and verify the presence of the Client upon the arrival of the Provider. Service Providers may fulfill a job without the presence of the Client only IF the Client has accepted and/or explicitly specified so when the service was booked; otherwise, the Provider must contact our support team at info@blukastor.com or through Blukastor’s support chat section in case the Client cannot be reached.

The provider will receive the Based Rate net of Payment Transaction Fee and 100% of your TIPs. Company’s role, beyond enabling connections between Clients and Blukastors via its Blukastor Platform, is to act as a limited payment collection agent for the Provider to facilitate payment for Tasks on behalf of the Provider through the Blukastor Platform using the Blukastor Payment Tool. Go to “Payments” to see total payment from your client, an all fees related to the transaction. 

A chat to contact us is available to you through our Blukastor Provider App; just look for the help button in your Profile. You can also send us your feedback, comments, questions, and requests for technical support:

By email: info@blukastor.com

By whatsapp: +(1) 786 520 0 520

If you think the service needs more time than you thought, 15 minutes before the service ends, tell your client that you require a time extension. If your customer does not agreed, then the service will end at the appointed time. If your customer chooses to extend the service time, make sure to notify them that the service will need to be finished manually.